1. Welcome to the website (“site”) of Tekes Fragrances LTD. registration number 516605664; Address: PO BOX 105 Tel Aviv Yafo, Tel: +972 585087702 ( "the company"). 
2. The following terms and conditions (“Terms”) govern and apply to anyone accessing or using the website. 
3. Any action by a user in the site, including browsing and/or placing an order, constitutes the user's consent to abide by these terms and is a declaration that the user is familiar with the terms of the site, and agrees to act in accordance with them. 
4. The user will have no claim and/or demand against the company and/or any of its representatives for any use he has of the site, including browsing and placing orders, except for claims about breaching the company obligations according to these terms.
5. Use of the site is in accordance with these terms and for private use only. The user does not have the option to intervene or make any changes to the site.
6. The user shall not use the site and/or its content for non-private purposes, including commercial purposes, in any way. The user shall not use the content found on the site in any way in violation of these terms and shall not copy, and/or amend and/or modify and/or reproduce and/or transmit and/or display and/or publish and/or sell and/or distribute any of the site's content, in any way, except with the prior written consent of the company.
7. These terms are written in the masculine gender for convenience only and should be construed as referring to all users, without distinction.
8. The company reserves the right to change its policies and the terms from time to time at its sole and absolute discretion, without the need to give notice and/or prior notice.
9. The user undertakes to indemnify the company for any damage, loss, loss of profit, payment or expenses incurred by it, including attorney's fees and court costs, due to violation of these terms of use. 

 

Placing orders on the site

1. The user may place orders on the site subject to being competent to make binding legal actions, and to the extent that the means of payment by which the user intends to make the purchase on the site is a valid, private credit card of the user and/or of the person who gave permission to the user to use it, and duly issued by one of the active credit card companies.
2. By purchasing on the site, the user declares that he is 18 years of age and over and, if he does not own the means of payment through which the order is placed, the user declares that he has obtained the consent of the owner of the means of payment to use it.
3. The Company may deny users access to the site, including preventing purchases and/or canceling purchases made by users whose behavior is deemed inappropriate and/or not in accordance with these terms, and/or whose purpose is to cause harm to the website or obstruct its proper functioning in any way.
4. The prices displayed on the site include VAT according to Israeli law. Additional costs including VAT and customs for the delivery of products to countries outside of Israel will not appear on the website prior to check out, but may be displayed to the customer after check out. The buyer will be responsible for paying any customs or taxes incurred with delivery. 
5. When placing an order, the buyer is required to complete an order form within which he will be required to provide his personal details and payment details, such as: email, full name, ID number, phone number, exact place of residence (including floor and apartment, if relevant), zip code, and also comments to the courier, if necessary, and details of the means of payment.
6. The buyer must fill in the details of the order form with correct, accurate and complete details. In the event of errors in the details of the order form, the buyer will not be able to place the order through the site.
7. Filling incorrect information intentionally or without authorization may constitute a violation of the law. In such a case, the company may act in accordance with the provisions of the law.
8. The company may set a minimum amount for an order and will not be obligated to deliver orders whose total amount does not exceed the minimum amount as determined from time to time and published on the website.
9. The company reserves the right to limit the amount of items from a certain product that can be ordered in each order. Wholesale purchase of products on the website will not be allowed.

 

Data security

1. For the purpose of securing information and protecting the buyer's privacy, including the means of payment through which he wishes to place his order, the payment method data will not be fully saved in the company's database, except for the last four digits of the means of payment.
2. The details of the means of payment will be filled out by the person submitting the order form and will only be used for the specific order.
3. To complete the order, the buyer will be required to confirm the booking by clicking the "Confirm/ complete purchase " button.
4. Upon receipt of approval from the credit company, an email will be sent to the address entered by the buyer when completing the order form, about the completion of the order and the details of it.
5. The buyer's order will be approved subject to the approval of the credit company and the availability of the product in the company's inventory at the time of placing the order.
6. The company does not commit to maintain an inventory of all items and/or products appearing on the site.
7. To the extent that the product requested on the order form does not exist in stock, the company may not approve the order.
8. The Company does everything in its power to update the site with respect to existing inventory but does not commit that there will be a complete correlation between the items appearing on the site and the actual inventory. Therefore, it is clarified that even if the site does not specify that a product is not in stock for any reason, the company will not be obligated to supply the product and/or fulfill the order, and the buyer and/or anyone on his behalf will not have any claim and/or demand in this regard. In this case, the company will not charge the buyer for the item. If the items were paid for but not available, the company will refund the cost of the items.

Prices and promotions

1. The Company may periodically update the prices of the products and delivery rates on the site from time to time without any prior notice.
2. The price charged for the order placed is the price on the site when placing the order.
3. The delivery rates, until updated from time to time on the site, shall be in accordance with the sole and absolute discretion of the company.
4. The company may offer on-site promotions, benefits and discounts at its sole discretion and, in accordance with the provisions of the law, the company may terminate any offer and/or benefit and/or discount at any time and for any reason.
5. The product prices on the site may differ from the prices of products sold in the company's (and other) boutiques.
6. The company does not commit to prices of the products on the site being the same and/or lower than the prices of the items in the company's (and other) boutiques, and the prices should not be relied upon as prices in the boutiques.

 

Delivery, distribution and shipment 

1. Upon receipt of the order confirmation, the company will deliver the order to the address entered on the order form.
2. The company will deliver the order through a delivery company or through a courier on its behalf.
3. If the order was not delivered by the carrier for a buyer-related reason, including without subtracting any of the above - due to wrong details and/or not complete and/or not accurate in the order form and/or due to the fact that the client was not present at the address at the scheduled delivery date and/or any other reason related to the buyer, the buyer will be charged the delivery fees and the handling fee for the delivery.
4. The company and/or the delivery company through which the company carries out the orders may refuse to provide orders to areas with limited access for any reason, including security reasons. In such a case, the manner of delivery, including an alternate address will be coordinated by telephone with the buyer.

Customer service

1. For any questions from site users and / or buyers, you can contact the company's customer service by Email: customercare@tekesfragrances.com

Change and cancelation of orders

1. Cancellation of an order will be carried out in accordance with the procedure as follows and subject to the provisions of the Consumer Protection Act, 1981 (as follows: "consumer protection Act").
2. Cancellation of an order before receipt of the order by the buyer shall be done by written notice by email.
3. After canceling an order by the buyer for reasons other than a defect or discrepancy between the products ordered and the products received, the buyer will be notified by the company of the cancellation of the transaction and a refund will be made within 14 days of the cancellation notice, deducting a cancellation fee of 5% of the order price or 100 NIS, the lower of the two. The cancellation fees will include the delivery cost.
4. Cancelation of order after receiving the products: in the event that the order has been delivered to the buyer, the buyer may cancel the order, in whole or in part, within 14 days of its delivery or the date of receipt of the order details, whichever is later, in writing by email to the company. In this case, the buyer shall be notified in writing confirming the cancellation of the transaction, in whole or in part. The buyer will be required to return the products to the address provided to him by the company, within 7 days of the cancellation notice, provided that the products are in orderly fashion, in their original packaging, not used, intact and without any damage, or defect of any kind. To the extent that the products have been returned, the company will refund to the buyer the amount paid by him at the time of ordering, deducting any shipping fees incurred in the original order. It will be clarified that the customer is solely responsible for returning the product to the company. The company recommends insuring the product, and also that the product be returned through a courier company that provides information about the current location of the product from the customer's home to the company. To the extent that the product is lost and/or damaged on its way to the company, the company will not be responsible for it and the customer will not be entitled to a refund.
5. The refund will be made to the credit card from which the purchase was made.
6. By canceling such an order, the buyer will not be entitled to a refund of the costs of delivery, if paid for by the buyer.
7. In the event that a buyer receives the product or products ordered by him, and there is any defect, or if the product specifications received are different from the specifications published on the site, the buyer must contact the company's customer service via email within 14 days of receiving the product.
8. The company will examine the customer's inquiry with respect to the products that are claimed to be defective or incompatible, and will, in its sole discretion, decide whether the product is defective, in which case it will replace the defective product with a non-defective product or cancel the purchase transaction, according to the customer's choice.
9. In the event that the buyer wishes to cancel the purchase, the buyer will be sent a message confirming the cancellation of the purchase, and the company will contact him to schedule the collection of the defective product.
10. Within 14 days of receiving the cancellation notice, and subject to receipt of the claimed products being defective by the company, the company shall refund the buyer the amount paid by him for that defective product.
11. In case of cancellation due to defect, the company will refund to the buyer the delivery fees, as paid by him.
12. Cancellation of an order for any reason, including if made due to a defect in the product, after it has been delivered to the buyer, is subject to the return of the items to the company, in its original packaging, not used, complete, full and with no damage of any sort.
13. A buyer wishing to replace products received in an order not related to a defect should contact the company's customer service team, in order to obtain information on how to replace the product.
14. Such a replacement shall be made within 14 days of the buyer receiving the items and subject to them not being used in any way, contained in their original packaging, complete and without damage or fault of any sort.
15. Cancelation of the order by the company: in addition to all previous statements, the company may cancel the buyer’s order, in its sole discretion, in the following cases: in the event that the company cannot deliver the products, for any reason, including lack of stock; In the event that a particular error has occurred from the details displayed on the site with respect to the product and/or for any reason which is dependent on the site such as a malfunction, if one is found.
16. In such a case, the company will send the buyer notice about the cancellation of the order, and the value paid for it will be refunded to the buyer within 14 days from the cancelation notice. The buyer will not have claims and/or demands towards the company in such cases.
17. These terms are provided to clarify the provisions of the consumer protection act of 1981. In the event of any error in these terms, the provisions of the Consumer Protection Law are the mandatory provisions and will therefore prevail over the said terms.

 

 

General terms

1. The Company will not be liable for any damage, direct and/or indirect, which will, to the extent caused, to the user and/or the buyer and/or anyone on their behalf, as a result of using an item purchased from the company and/or placing an order through the site, subject to terms. These and the provisions of the law.
2. The products displayed on the website are not medicine, and are not intended to diagnose, treat, cure or prevent any disease.
3. All information that appears on the website, including commercial information and marketing information regarding the products, is general information only, and should not be considered as a promise or guarantee for any result, for the effectiveness and/or effect and/or the way the products work.
4. The information and contents on the website do not constitute medical advice, or recommendations for medical treatment, and do not constitute a substitute for professional advice and/or medical advice and/or a professional medical opinion and/or a substitute for consultation with a specialist doctor.
5. The company is constantly working to ensure that the information presented on the site is accurate, complete and full. However, it is hereby clarified that inaccuracies and/or errors may occur in the information on the site, which the company will not bear any responsibility for.
6. In the event of an error in the color description and/or color visibility of a product, and/or in case where the color in the user screen appears to be different from the actual product color, no liability for the company will be applied.
7. The pictures of the products and their color on the site are for illustration purposes only and do not bind the company. 
8. There may be differences between the display of the products on the site and the actual products sold, and the customer hereby waives any claim and/or demand in relation to this. Regarding the delivery of candles, it will be clarified that during the delivery, the shape of the wax of the candles may change, due to the natural properties of the candle wax, among other things as a result of temperature changes. The company clarifies that in such a case, where the shape of the wax changes as mentioned, the customer will not be entitled to any refund.
9. The company manages the site in accordance with the provisions of the law, including with regard to the security of its information. However, the company shall not be liable for any damages of any kind whatsoever to the buyer or anyone on his behalf in the event of any misuse of the site by any third party, in case the information entered during placement of an order will reach a non-authorized party who may misuse it without authorization.
10. The company will not be liable for delay in order delivery and/or not delivering orders caused by "Force Majeure" and/or for any reason beyond the company's control, including and without detracting from the aforesaid - malfunctions in the computer system and/or telephone systems that would impair the completion of the purchase process including email service failure.
11. The company is not responsible for the use made by the buyer of products not in accordance with the manufacturer's instructions.
12. The company is not responsible for the content displayed on the site such as - advertisements, links leading to other websites and any information that belongs to another entity.

Intellectual Property

1. Any intellectual property rights in the site, including- copyrights, designs, methods, web design, databases, product lists, product descriptions, internet address of the site and any other details in it, including its trade secrets, are the exclusive property of the company.
2. It is forbidden to copy, duplicate, distribute, sell and market any information from the site, including the trademarks of the company, the product images, including texts or other details, but with the prior written permission of the company.
3. Commercial use of the information contained on the site as a whole is prohibited, including and without derogating from the generality of the company's trademarks, product images, texts and/or other details published on the company's site, except with the prior written approval of the company.
4. The name of the company and the names of the products sold by the company, the trademarks of the company and the products sold by the company, registered and unregistered, are the sole property of the company, and no use of them is permitted, except with the prior written approval of the company.

Privacy policy

1. Filling in the personal information required on the order form is indicative of the buyer's consent to provide them to the company and their purpose to help the company deliver the buyer his order according to them (as follow: "buyer information").
2. The Company undertakes not to use the buyer's information beyond the reason given for the information in the first place - the execution of the order and its delivery, except with the consent of the buyer or where required or permitted in accordance with the provisions of the law or to prevent misuse of the information by third parties.
3. Buyer information will be available to company employees who need the buyer information in order to prepare the products for the order and the delivery company in order to carry out the delivery.
4. The company acts in accordance with the provisions of the law regarding the privacy protection policy of the buyer's information, including the credit information provided by it when placing an order, and does everything in its power to secure the site, the communications made through it and the information under its control from unauthorized third parties. In addition, the company uses information protection measures to protect the site and the software and hardware components for its proper operation.
5. The information of the buyer, gathered by the company during the buyer’s order on the site, will be saved in the database of the company.
6. The user's use of the site and the user's approval of the company's privacy policy indicate the consent of the user that his details will be kept and managed in the company's database.
7. In accordance with this privacy policy and in accordance with the provisions of the law, the information saved in the company database will be used to identify the user and buyer, will enable the buyer to place orders on the site, and to improve services and content offered in the site, and also change or cancel existing services and contents. The information used by the company will mainly be statistical information, which does not identify the customer personally, and is used for analysis, control and the provision of statistical information.
8. Subject to the explicit consent of the user or the buyer, when registering on the site or when placing an order on the site, the company may contact him through emails containing promotional information regarding the company's services and products. The buyer may withdraw its consent at any time and cease receiving promotional information from the site.
9. The company will not disclose to third parties the information of the buyers and the information collected about their activities on the site, except in cases described in the terms and in the following cases:

• For supply of services and products from the site and for fulfillment of the purposes of using the information as set out above, as required.
• In the event the buyer violates any terms on the site
• In the event that a user or buyer use the site in ways that seems to be contrary to law.
• In the event that the company receive a court order or requirement from an authorized authority to provide the buyer or user details or information about it to a third party.
•  In the event of any dispute, including any claim and/or demand and/or legal proceedings between the user and the company.

1. The Company may transmit the details and information of the buyer and the users of the site and, in connection with this, the information collected as well, to companies connected with the company, suppliers and advertisers, provided that such third parties use the information in accordance with the provisions of this privacy policy and the provisions of the law.
2. The company may disclose and share information that does not identify the user or buyer with personal information, which is statistical information, with other companies related to the company as well as with suppliers, advertisers and any third party at its sole and absolute discretion.
3. The Company may use 'cookies', either by itself or through third parties, for the operation of the site on a regular basis, and to collect statistics on the use of the site to suit the user personal preferences and information security needs. The cookies on the computer can be deleted at any moment.
4. The company may allow third parties to advertise on the site
5. The Company does everything in its power to secure the information on the site, and in so doing, implements systems designed to secure the information, in accordance with generally accepted standards. These systems reduce the risks of intrusion into company computers, but this does not obligate the company that the services on the site will be fully and completely immune from unauthorized access to information contained in it.
6. In accordance with the law, every person is entitled to see the information about himself that is held in the database.
7. A person who has looked at the information in question and found it to be incorrect, incomplete, not clear or not up to date may contact the database owner and request to correct or delete the information.
8. The company may from time to time change the terms and privacy policy set forth in this document, subject to the provisions of the law.
9. Interpretation of these terms, including its information protection policy, shall be in accordance with the provisions of the law.
10. Only the laws of the State of Israel will apply to these terms, and any claim regarding the terms will be heard only in the courts of Tel Aviv.